For every real estate transaction there's a story. Some stories are happy; weddings, growing family, downsizing freedom and the like. Many are sad; divorce, death, financial pressure and tales of that ilk.
The more emotional the move, the more you need a great Realtor who has your back. Sometimes when you're on cloud 9 you need the voice of reason keeping you on track and not overpaying for a home. When you are in despair you definitely need a trusted professional helping with the overview and managing the details of your transaction.
In my experience the best Realtors display tremendous empathy. They will feel deeply what it is you're feeling and lose sleep over thinking of ways to help you. Literally. That said, the most effective Realtors in the midst of any emotional crisis keep their cool and keep the transaction process at a manageable speed for the client.
The vast majority of people, when upset, cannot process information well. They are already on overload. I've often let grieving clients know that I am happy to repeat information, re-answer questions and simplify as much as possible the stress on their choices. In doing this, I completely respect their intelligence and competence -- I just know that under duress we are not firing on all cylinders.
When dealing with the sale of your biggest asset or the purchase of your biggest asset, look for a realtor who is invested in your welfare and not pressuring you to add to their paycheck. A great realtor will give you the straight goods -- but kindly. They will make sure you and your loved ones are protected and well served in the good times and the bad.
A great Realtor is the voice of heart AND the voice of reason. Just one more example of why they're worth their weight in gold.
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