Friday, November 08, 2013

Professional is as professional does.

From one of the all time mother lodes of one liners, Forrest Gump, came this, "stupid is as stupid does."  No doubt his Mama always told him that!  Hence my word play with this blog's title.  Hence the abc's of what you want in a professional....and what you don't!

Realtors have the great honour of providing professional services, dealing with people's most valued possession, their home.  This is not just a material possession, the value is also in the memories and dreams infused in the very timbers.

So, as you might guess, it drives me batty when I hear of Realtors behaving like amateurs!  You can rate the following real life examples into one of two categories:

1.  True professional and caring behavior (professional is as professional does)
2.  Amateur hour at the goat circus (stupid is as stupid does)

a)  Realtor shows up late for ANY appointment
b)  Realtor shows up early and prepared for ANY appointment
c)  Realtor's vehicle is safe, sound and clean
d)  Realtor's vehicle is dirty, smelly and you wonder if it's road worthy
e)  Realtor gives you information updates on negotiations promptly
f)  Realtor forgets that they were supposed to call you
g)  Realtor is well respected by other Realtors and known to be a person of their word
h)  Realtor doesn't care how they're perceived by colleagues
i)  Realtor is more concerned about the right move for their client than their commission
j)  Realtor is just looking to "close the deal"
k)  Realtor advises client honestly about long range pluses or minuses of property
l)  Realtor speaks only of positives and sugarcoats any pitfalls
m) Realtor handles referrals received as the gold they are! Communicates regularly on progress
n)  Realtor takes referral for granted and is sloppy with communication
o)  Realtor considers carefully how to best aid and thank their clients in future
p)  Realtor figures once the "deal is done" that they have finished
q)  Realtor neglects to get necessary signatures or initials to create a binding contract
r)  Realtor goes at whatever time is necessary to get signatures to ensure a binding contract
s)  Realtor keeps great resource list for clients of other professionals they can call
t)  Realtor figures its up to the client to come up with their own inspector, legal or building leads
u)  Realtor has list of good ways to improve value for sale
v)  Realtor just decreases asking price rather than get involved with tips for better presentation
w)  Realtor is courageous enough to ask tough questions
x)  Realtor is timid and glosses over any tough discussions
y)  Realtor will meet you anywhere, anytime
z)  Realtor will meet you in a professional office and set a mutually agreeable time schedule

So....the ABC's of options!  Make sure you hire a professional and expect professional results!